In the Chicago airport I got very lucky. The pit stop in Chicago was unplanned to the point were we all had to recheck our bags. I was supposed to go straight to LaGuardia where I’d spend ten hours – basically the night – on layover before I got home. I had gone to the gate and mostly accepted my fate when I let my parents know I was in Chicago. We had lots of family and plenty of options to get home from here so I thought I’d see if they wanted to manage something else. My Dad urged me to take it up with American Airlines, since the unexpected stop put me so much closer to home.
I am not sure what American Airlines looks like or how I’d describe it. In my head it is probably some fusion of cramped seats and crowded check in lines with those pleasantly dim fluorescent lights hanging over the counters. It is kind of a distant thing – not really a stark image at all. But when I am there at the counter American Airlines is the man standing behind it, speaking with a slight Eastern European accent. That accent is an O’Hare familiarity I enjoy after coming back from China. The man is only half into my conflict, which is only fair because I am just two thirds there myself. He has a kind of neat and slightly too tight image like everything else in the airport. In conversation it comes undone some and he calls me “buddy.”
When he directs me back to the counter of my own flight I am despairing slightly because the line in front of it is full of patiently waiting people trying to nudge into any empty spaces the flight has. Like me they stand tight by their bags, fidgeting slightly. At that moment maybe AA looked like anyone in uniform so I clambered over my own baggage toward an unoccupied attendant standing at a kind of podium with an odd, antiquated looking computer in it. She clicked and clacked at it with some inquiring looks, like she wasn’t urgent about it or was even figuring it out herself. She was a middle aged woman a few inches smaller than me despite curly hair that rose up two or three inches. I explained my situation quickly and without expecting much because I was so last minute that my flight to LaGuardia would board in twenty minutes.
She calculated for a second in a quiet kind of concentration, but it did not actually take her long to decide to reroute me. “It makes no sense to go to New York when you are this close.” I agreed but felt pleasantly surprised to hear her completely take my side. It did not seem her hands were tied up in anything and she quickly began to bounce between a computer in the desk and the one at the podium. The time ticked down and with each minute I was worried my luck would run short and I’d go to LaGuardia. I’d half expected it even though she had told me straight that her work at the computers was to switch my ticket around and print me a new boarding pass. I’d expected some little administrative thing to trip it all up.
To be fair, it ran right down to the wire. The attendant next to the one helping me started to announce the boarding just before my passes to another flight printed. I thanked the attendant heftily and she deflected them mostly, saying it made sense and it was no problem. In truth it looked like a bit of a task for her, tabbing between two computers for a solid fifteen minutes right up to the start of the boarding process. It was hard to tell because of how steady she was and the quiet tone that she spoke in. She had just a small flicker in a voice as slight and resolute as the airport lighting. For a second I stood at the gate as though I still had something left to do there or like I’d left something behind.
Only two hours away from home I was smiling like the bright Midwestern sun while I sat by a wall charger to give my phone enough life to make contact with my parents. All the folks around passed with rhythmic steps and some looked down to better understand my squatting. I smiled at a few and the last hour felt filled with slight motions of politeness as efficient and measured as the low light flood of white airport light that felt pure to the point of sterility. But you know there are often moments – completely random and very small – that always break like a ray of real sun through the slick veneer of things. When that happens I never know how to react and sometimes I slide right back into the slickness of the veneer.
~Austin R Ryan